Return and refund policy

We want you to be happy with what you buy. This page says when you can return a product and how refunds work.

What can be returned

Products that are unused, in their sealed original packaging, and complete with accessories and invoice, if the request is made within the return window shown on the product page (7 days from delivery unless stated otherwise). Wrong, damaged or defective products are always eligible within that window.

What cannot be returned

Opened or used toner, ink and cartridges (they cannot be resold safely) unless they are defective or the wrong item; products that were made, cut or customised for you; digital products once delivered; and products damaged by misuse.

How to return

Open a return request from your order page, or write to us, with your order number, the reason, and photos if the product is damaged or wrong. We reply within one working day and arrange pick-up or tell you where to send it.

Checking and refunds

After the product reaches us we check it, usually within 2 working days. If the return is accepted, we refund the amount you paid, to the original payment method, within 7 working days of approval. Cash on delivery orders are refunded to your bank account, UPI or store wallet as you choose. Original shipping is refunded when the return is our error.

Replacements

For a defective or wrong item you can choose a replacement instead of a refund, subject to stock.

Contact

Return questions: info@teztek.in.